Responsibilities
Patient Engagement/Services:
Schedule and manage appointments
Greet patients, address concerns, and provide education and support
Handle calls and manage calendars for IUI & IVF patients
Explain consent forms and procedures to patients
Assist with OPD (Outpatient Department) patient care
Coordination:
Collaborate with doctors, IVF patients, and other centers
Coordinate medication, prescriptions, lab tests, and appointments with respective teams
Medication:
Ensure accurate medication and dosage administration
Injection Room/Administration:
Provide clear instructions to patients before injections
Maintain accurate records of injections and blood draws
Uphold patient privacy
Administer trigger injections and manage vacutainers
Scan Room Management:
Assist doctors with scans
Maintain scan schedules and records
Ensure proper scan machine function and updates
Safeguard patient privacy
Update patient records after scans
Operation Theatre Management:
Assist doctors during surgeries
Maintain sterile environment in the OT
Inform OT staff of upcoming procedures
Manage OT time registers and schedules
Prepare patient records for surgery
Oversee autoclaving procedures
Schedule appointments and update patient photos
Ensure patient privacy
Prepare theatre cost sheets
Maintain biopsy registers
Prepare discharge summaries and reports
Update OT photos
Coordinate patient transport to recovery rooms
Provide pre- and post-operative care
Follow Up/Updates:
Follow up with patients regarding medication and appointments
Update reports for doctors and patients
Manage pending reports
Coordinate third-party patient care as needed
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