FME JDJD – FME (Engineer/Sr. Engineer)As a FME you will work towards the following:· Will attend on-site to identify and actively work to resolve network, system and related telecom faults· To quickly and efficiently close the work orders - reactive and proactive, that are dispatched to the Field force· To work and train towards providing exceptional customer service, in a timely, always cost effective and quality manner by adopting safe working practices.· All activity for site to be part of FME scope – Operations, Physical Optimization and any upgrade etc.1 Key tasks and responsibilities· Always Comply with Health and Safety requirements & guidelines· Regular Operation & Maintenance for all Technology and eqpts.· Responsible for Preventive maintenance of sites & GIS data collection· Rectification of all types of active alarms & faults· Coordination with all stake holders & escalation for resolution of the issues· Driving network improvement initiatives· Interact with CTEL for Network optimization & performance related issues· Coordinate with 3PP service providers – Fiber, TOCO, OEM, OPCOs· Interact with TSG for immediate resolution of Customer Complaints· Troubleshooting along with rigger for cellular radio and antenna swaps, legacy cable upgrades from coaxial to fiber, site upgrades, RF optimizations, MW alignments and grow-degrow etc.· Responsible for undertaking replacement of all type of cards & equipment· Keep diligent records and accurately update both internal Field Operations and Customer systems where necessary.· Spare management and spares life cycle· Ensure that all equipment, vehicle and tools are maintained properly. All servicing and calibration dates are managed on time.· Support and cooperate with all internal and external customers2 Qualifications· Diploma/ITI/BE in Electronics & communication (Preferred) or in other engineering fields2.1 Experience:· 0 to 5 years’ experience as FME· Knowledge of Ericsson / Nokia / Huawei / ZTE BTS/eNodeB equipment· Knowledge of MW equipment of various vendors like Ceragon, Huawei, Ericsson etc.· Knowledge of health and safety practices within an operational environment – Essential· Demonstrable basic experience within a field operations environment of a mobile or telecommunications network provider – Desirable· Demonstrable basic understanding of RF theory and practice, data communications and networking - Desirable2.3 Key personal traitsPerseverance· Passion to win – Achieve SLA targets, strive for high achievement· Courage – Will be expected to continuously review existing process or procedure and suggest new ways of working· The ability to work in a challenging environment with flexibility and composureRespect· Empowerment –Will work alone and with other engineers/departments in the execution of their work· Diversity – encourages different approaches to situations, is courteous and professional with customers and members of the public· Environment – Seeks to leave sites in a clean and tidy condition; minimizing wasteProfessionalism· Customer – The customer comes first. Drive Ericsson’s success by understanding what the customer needs· Execution – Adopt a right first time approach to working practices. Work at all times with a focus on Health and Safety. Escalate unsafe practices and incidents in a timely manner. Use company tools with care· Accountability – Take responsibility for all actions· Diversity – encourages different approaches to situations, is courteous and professional with customers and members of the public· Environment – Seeks to leave sites in a clean and tidy condition; minimizing wasteProfessionalism· Customer – The customer comes first. Drive Ericsson’s success by understanding what the customer needs· Execution – Adopt a right first time approach to working practices. Work at all times with a focus on Health and Safety. Escalate unsafe practices and incidents in a timely manner. Use company tools with care· Accountability – Take responsibility for all actions
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