Responding promptly to alerts from the monitoring tools.
Troubleshooting network problems researching specific solutions and projects
Managing network changes in accordance with any required change management process
Work with team to identify service improvements to process and procedure.
Proactively identify, own, and escalate any issue or problem that could affect customer experience.
Provide technical support to a range of Managed Service account.
Responsible for maintaining all levels of account access in accordance with the access management guidelines, across all Managed Service Accounts.
Knowledge of operating systems such as Cisco IOS, Wintel products etc.
Ability to apply configurations where required.
Experience of using console cables and telnet and fault finding and diagnosis
Location: Chennai, Hyderabad, Bengaluru