Network Engineer

Job Description:-

The Network Engineer should have strong communication skills and understand issues reported by customers via phone call and resolve customer issues directly or in partnership with service providers, and Field Services Team.

Professional responsible for setting up and maintaining networks within an organization or between organizations.

The role of the T1 Network Engineers is responsible for the support, maintenance of our customer's network infrastructure.

This role utilizes experience in network issues, customer procedure, ITIL best practices, technical skillsets, and soft skills to provide an excellent customer experience.

They offer support to users, staff members, clients, or suppliers. As such, they need to have strong troubleshooting skills and be able to work with others to resolve issues

Qualifications:-

Ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies

Ability to multitask and successfully operate in a fast-paced, team environment

Strong interpersonal communication skills and the ability to communicate across all levels

Ability/flexibility for after-hours work and escalations in support of our 24x7xAlways operation

Ability to adapt to the dynamic environments

Experience in a technical environment with demonstrated enterprise-level network troubleshooting in Managed Services Environment

Associates degree in related field preferred

Certifications: CCNA, JNCIA, Fortinet NSE4, ITIL preferred.

Willingness and desire to continue advancing technical expertise through collaboration with Engineers, Architects, and pursuit of technical certifications

Ability to follow and document standard processes and procedures

Job Responsibilities:-

Gather necessary information to understand current network issues, work to diagnose with service providers and customers. Follow-up issues until resolution and identifies the root cause of the problems.

Document customer's issues, standard processes and procedures, communications, steps taken to resolve, and status through ServiceNow.

Understand and validate the alerts following the approved standard operating procedures. Inspect network alerts and if the anomaly is identified, minimize the service impact, and restore services to normalcy following the set process and procedures.

Understand customer networks infrastructure and migrations for small customers in order to improve network performance. Participate in device replacement.

Recommend continual service improvement for customers' networks and systems.

Participate in customer quarterly review meetings to review performance and identify opportunities for continuous improvement to make the environment more secure, efficient, and optimized for cost and performance

Provide On-call support for tier 2 technical issues