Assurex e-consultant jobs - Live chat specialist

Live Chat Specialist

Assurex e-consultant

Kolkata

Fresher

13,000 - 15,000 Per Month

12th Pass (HSE)

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Posted: 1 Month ago

Applications: 1

Openings: 1

Job Description

This is a full-time on-site role for a Live chat specialist position at Assurex e-Consultant located in Kolkata. The live chat specialist position will be responsible for handling online inquiries and providing real-time support to client through live chat services/call.

Responsibilities:

Respond to customer queries in real-time through chat platforms.

Resolve customer issues promptly and accurately.

Provide information about products and services.

Document customer interactions and transactions.

Escalate unresolved issues to the appropriate internal teams.

Maintain a high level of customer satisfaction.

Follow up with customers to ensure issues are resolved.

Qualifications:

High school diploma or equivalent.

Excellent written communication skills.

Ability to type quickly and accurately.

Strong problem-solving skills.

Ability to multitask and manage time efficiently.

Patience and a customer-centric attitude.

Job Particulars

Role BPO / Customer care

Education12th Pass (HSE)

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1747881

Job Category Tech Support

Locality Address Salt Lake

StateWest Bengal

Country India

About Company

We are a registered IT solution consultant and higher education guidance provider organization, located in Kolkata. Our team provides expert and educational support in higher studies to abroad clients from Australia, Canada, the UK, the USA, etc.

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