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Client of Freshersworld jobs - L1 Support Engineer

L1 Support Engineer

Client of Freshersworld
location
Sivakasi
experience Fresher
salary Salary not disclosed
qualification
BCA, BE/B.Tech
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Posted: 1 Month ago
Views: 0
Applications: 0
Openings: 1

Job Description

L1 Support Engineer
  • Provide support to internal / external customers while adhering to the set SLA parameters.
  • Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
  • Perform initial troubleshooting, do analysis, test service flows to resolve customer’s concerns
  • Collaborate / coordinate with backend teams in identifying / resolving customerissues.
  • Capture and document all queries / concerns via the ticketing tool / email/ calls.
  • Responding to customers via various communication channels and to provide timely revert / updates / notifications.
  • Share periodic updates and feedbacks on regular basis.
  • Maintain regular tracker(s) and publish reports to all stakeholders.
  • Ensure 100% adherence to team’s and organizational processes.
  • Time Management
  • Ticket management
  • Customer response and engagement
  • Cross-functional communication and coordination

Job Particulars

Role Engineer
EducationBCA, BE/B.Tech
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1766546
Job Category Core Technical , BSc/BCA/BBM
StateTamil Nadu
Country India

About Company

Client of Freshersworld
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