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Client of Freshersworld jobs - L1 Support Engineer

L1 Support Engineer

Client of Freshersworld

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Fresher

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Posted: 23 Days ago

Views: 0

Applications: 0

Openings: 1

Job Description

L1 Support Engineer

Provide support to internal / external customers while adhering to the set SLA parameters.
Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
Perform initial troubleshooting, do analysis, test service flows to resolve customerâs concerns
Collaborate / coordinate with backend teams in identifying / resolving customerissues.
Capture and document all queries / concerns via the ticketing tool / email/ calls.
Responding to customers via various communication channels and to provide timely revert / updates / notifications.
Share periodic updates and feedbacks on regular basis.
Maintain regular tracker(s) and publish reports to all stakeholders.
Ensure 100% adherence to teamâs and organizational processes.
Time Management
Ticket management
Customer response and engagement
Cross-functional communication and coordination

Job Particulars

EducationBCA, BE/B.Tech

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1766546

Job Category Core Technical , BSc/BCA/BBM

StateTamil Nadu

Country India

About Company

Client of Freshersworld

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