Key Responsibilities:
Client Engagement and Relationship Management:
Regularly interact with clients to understand their needs, goals, and expectations.
Build and maintain strong, personal relationships with key contacts within client organizations.
Address client inquiries, concerns, and complaints in a timely and effective manner.
Business Development and Growth:
Identify and pursue new business opportunities with existing and potential clients.
Develop and implement strategies to enhance client satisfaction and retention.
Collaborate with sales and marketing teams to support business growth initiatives.
Problem Solving and Issue Resolution:
Proactively identify and resolve potential issues that may impact client relationships.
Coordinate with internal teams to ensure timely and effective resolution of client problems.
Communication and Reporting:
Maintain clear and consistent communication with clients and internal stakeholders.
Prepare and present reports on client activities, performance, and business opportunities
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