* Installing or upgrading computer systems and networks in the workplace.
* Troubleshooting software, hardware and other IT equipment issues.
* This career may require extensive communication with clients, so communication skills are vital
Provide on-site technical support and troubleshooting for hardware, software, and network issues.
Install, configure, and maintain computer systems and network peripherals.
Diagnose and resolve technical issues promptly and efficiently.
Support end-users by providing training and guidance on using IT systems.
Implement and follow IT policies and procedures to ensure compliance.
Maintain detailed records of technical issues, solutions, and maintenance activities.
Collaborate with other IT staff to ensure holistic support for the IT infrastructure.
Upgrade and repair hardware and software systems as necessary.