Position : International Non Voice Process
Shift timings : Rotational shift
5 Days working
Fresher with good knowledge or Experienced
With Decent communication, Good Typing skills
Practice well with your typing speed which should reach 35wpm-40wpm.
Responsibilities:
Respond to customer queries and issues via email, chat, and social media platforms.
Resolve customer complaints and provide appropriate solutions within the time limits.
Collaborate with other departments to handle complex customer issues.
Maintain and update customer information in the database.
Ensure high levels of customer satisfaction through excellent service.
Adhere to communication guidelines and policies set by the company.
Provide feedback and suggestions to improve customer service processes.
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