Hotel Vishnu Krupa jobs - Hotel Front Office Executive

Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.

Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.

Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.

Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.

Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.

Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.

Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.

Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.

Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.

Previous experience in a similar role within the hospitality industry is preferred.

Strong communication and interpersonal skills.

Ability to work under pressure and handle multiple tasks simultaneously.

Knowledge of hotel reservation systems and operations.

Familiarity with office management and basic bookkeeping.