Minimum of 1 year experience as TL into sales or customer support needed and excel knowledge. Carrying on the sales process using software. Creating and maintaining customer relationship management data. Should manage a Team of 7 to 10 persons.
Responsibilities:
Setting Clear Goals and Objectives: Team leader is responsible for defining and communicating clear objectives that align with the organization's vision and priorities.
Providing Direction and Guidance: They offer direction and guidance to team members, ensuring everyone understands their responsibilities within the team structure.
Facilitating Effective Communication: Team leader foster an environment of open communication, encouraging dialogue, feedback, and collaboration among team members.
Promoting Collaboration and Teamwork: They promote a culture of collaboration and teamwork, facilitating cross-functional cooperation and knowledge sharing.
Monitoring Progress and Performance: Team leader track team progress, identify potential bottlenecks or issues, and take proactive measures to address them.
Offering Support and Mentorship: They provide support and mentorship to team members, offering guidance, coaching, and development opportunities to help them grow.
Resolving Conflicts and Issues: Team leader mediate and resolve issues that may arise, fostering a positive and harmonious work environment.
Empowering and Delegating: They empower team members by appropriately delegating tasks and responsibilities, allowing individuals to take ownership of their work and contribute meaningfully to team goals.
Leading by Example: Team leader lead by example, demonstrating integrity, accountability, and a strong work ethic in their actions and decisions.
Continuously Improving Processes: Team leader is responsible for continuously evaluating and improving team processes, leveraging insights and feedback to enhance efficiency and effectiveness.