Candidates should be capable to handle all front office activities in a Hotel right from check-in to check-out, handle phone calls, prepare bills & statements of Guests for check-out, communicate with respective departments for smooth and speedy functioning.

Responsibilities:

Greet guests upon arrival and ensure a smooth check-in process

Provide information to guests about the hotel facilities, services, and local attractions

Respond to guest inquiries and resolve complaints in a professional and timely manner

Assist guests with any requests or issues they may have during their stay

Coordinate with other departments to fulfill guest needs and resolve any problems

Maintain guest records and ensure accurate billing

Plan and organize guest events or special requests, such as birthdays or anniversaries