Worked on multiple projects and customer engagements to ensure quality in delivery.
• Edited content deliverables, primarily in document formats, to ensure functional and
technical completeness, correctness accuracy, and timeliness.
• Acquired customers' domain and product knowledge to achieve value add. Analyzed
other writers' competencies, provided them concrete feedback, offered required
coaching, and monitored their progress for capability development.
• Developed editorial process, checklist for various stages of content development, and
implemented it wisely and appropriately as per project scenario.
• Analyzed content, its audience, their information needs, tasks, and strategized the
content to achieve its usability and engagement value.
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