Greeting patients, verifying their information, and registering them into the system.
Managing the scheduling of patient appointments, either over the phone or in person.
Checking patients' insurance coverage, obtaining pre-authorizations if necessary, and explaining insurance benefits to patients.
Maintaining and organizing patient records, ensuring they are accurate and up to date.
Handling billing inquiries, processing payments, and assigning appropriate medical codes for services rendered.

Managing the reception area, answering phone calls, responding to emails, and directing patient inquiries to the appropriate personnel.

Providing information to patients regarding procedures, tests, medications, and any other relevant instructions.

Assisting healthcare providers and other staff with administrative tasks such as data entry, filing, and maintaining office supplies.

Resolving patient concerns or issues effectively and professionally.
Strong organizational skills, attention to detail, interpersonal communication skills, and familiarity with medical terminology and office software (like electronic health records systems) are essential.