RK World Infocom jobs - Front Office Executive

Customer Service:

• Greet visitors and clients in a professional and friendly manner.
• Answer and direct phone calls promptly and efficiently.
• Respond to inquiries and provide information about the organization’s products, services, and policies.
• Assist in resolving customer complaints and issues.

Administrative Support:

• Schedule appointments and maintain calendars.
• Coordinate meetings and conference room bookings.
• Handle incoming and outgoing mail and packages.
• Maintain office supplies inventory and place orders when necessary.

Front Desk Operations:

• Ensure the front desk area is tidy and presentable, with all necessary stationery and material (e.g., brochures, forms).
• Monitor and manage visitor access and security protocols.
• Coordinate with other departments to ensure smooth operations.

Data Entry and Record-Keeping:

• Input and update client and employee information in the database.
• Maintain accurate records of visitor logs, appointments, and messages.

Communication:

• Relay messages and information to appropriate personnel.
• Distribute internal communications (e.g., memos, newsletters).

Support to Other Departments:

• Assist HR with administrative tasks (e.g., scheduling interviews, processing paperwork).
• Support the marketing team with preparing materials for events or promotional activities.

Required Skills and Qualifications:

• Proven experience in a front office, receptionist, or similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook) and other office software.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Bachelor’s degree in Business Administration or related field.
• Experience with office equipment (e.g., printers, scanners).
• Familiarity with CRM systems or similar software.

Working Conditions:

• Typical office environment.
• May require occasional overtime or weekend work.