Job description
Position Title: Front office Executive
Reports To: Front
office Manager / Site Manager / Unit Manager
Job Location: Ahmedabad
(Shantigram, Makarba) & Gandhinagar (Gift City)
Role Description:
Responsible for coordinating all work requests coming in through e-mail, phone
or any other form of communication regarding the services provided to the
client by Sodexo
Key
Responsibilities
· Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
· Collect all closed work orders to close the calls.
· Produce reports based on the data collected, through produced work orders, for Sodexho and the Client
· Receive and answer all incoming calls/mails/papers reporting complaints or work requests
· Log in the call through the software, which in term generates work orders
· Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes
· Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
· Maintain the confidentiality and security of all data and information relating to the facility
· Maintain professional appearance at all times
Qualification :
· HSC/equivalent or Diploma holder or Graduate
· Minimum 2 years experience in any facility management company or in a hospitality industry
· Excellent knowledge of Word and Excel
· Excellent customer service skills
· Excellent communication skills
· Ability to deal with various types of people
· Effective time management skills
· Ability to work under pressure
Interested candidate can share their resume on
Role: Front Office Executive
Industry Type: Hotels & Restaurants
Department: Food, Beverage & Hospitality
Employment Type: Full Time, Permanent
Role Category: Front Office & Guest Services
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