Jifliventure jobs - Front Office Associate

Greeting and Reception:

• Welcome Visitors: Greet guests or clients as they arrive, offering a friendly, approachable, and professional demeanor.
• Direct Visitors: Guide guests to the appropriate department, office, or room within the building.
• Manage Check-ins: In some settings (e.g., hotels or medical offices),assist with guest check-ins or registration, verifying appointments or reservations.

Customer Service:

• Answer Inquiries: Respond to general questions from visitors, clients, or callers about services, products, directions, or policies.
• Problem Resolution: Address minor concerns or issues raised by clients or visitors, escalating more complex issues to management or relevant departments as needed.
• Maintain Professionalism: Ensure visitors feel welcomed, valued, and informed throughout their interaction with the organization.

Telephone and Email Management:

• Phone Reception: Answer phone calls, direct them to the appropriate person or department, and take messages when necessary.
• Email Communication: Respond to emails or forward them to the relevant staff members for follow-up.
• Handling Inquiries: Ensure all communications are handled promptly and professionally