FEMALE CANDIDATE ONLY

We are seeking a detail-oriented and customer-focused Executive to join our International Call and Email Support team. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to handle complex customer inquiries from international clients efficiently.

Key Responsibilities:

- Handle inbound and outbound international calls, ensuring prompt and courteous service.

- Respond to customer emails in a timely and professional manner, addressing inquiries, resolving issues, and providing product or service information.

- Maintain and update customer records accurately in the CRM system.

- Work closely with other departments to resolve complex customer issues and escalate cases when necessary.

- Monitor and follow up on pending customer issues to ensure timely resolution.

- Stay updated on company products, services, and policies to provide accurate information to customers.

- Identify and report trends in customer issues to help improve processes and customer satisfaction.

- Participate in training sessions and team meetings to stay current on best practices and new procedures.