Job Description

To co-ordinate with customers in the matter of their support tickets, scheduling calls for resolving support tickets and oversee closure of tickets timely and with the utmost satisfaction of customers. To be in touch with customers till the final resolution of tickets by providing them timely updates on status of their pending tickets. To have a proactive interaction/rapport with various team members of the department to get the end results.

Responsibilities:

· Manages Partners/Clients calls, schedule demos/calls with clients & partners. Follow-up with partners & customers for various opportunities.

· Maintains & update the CRM tracker for opportunities & leads, Partners enquiries, Customer support tickets etc.

· Generating prospect for business development by ensuring utmost customer satisfaction

· Maintaining daily necessary reports and escalating matters/status that is abnormal/urgent and require senior attention.

· To obtain maximum customer ratings and target to maintain the same to the best level and improve it progressively.

Required:

· Excellent verbal communication

· Common skill to understand the situation and prioritize the matter accordingly

· Ability to engage with multiple calls/tasks at a given point of time

· Positive attitude to attain final closure by providing solution.

· Proficient in Microsoft Suite Office