MrMed jobs - Executive - Customer Support and Sales

Job Summary:

MrMed is looking for Executive - Customer Support and Sales to assist its customers for order support over telephone/ chat channels. As a Executive - Customer Support and Sales, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

Key Responsibilities:

• Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.
• Build and maintain strong relationships with customers.
• Provide product information and guidance to customers, ensuring they understand benefits and usage.
• Stay updated on product offerings, industry trends, and competitor activities.
• Identify and target potential customers to drive sales growth.
• Conduct outreach via phone, WhatsApp, and email to keep customers updated regarding their order status.
• Educate customers about new products and promotions.
• Assist customers with the order process, ensuring accuracy and efficiency.
• Escalate issues to team leads and persistent issues directly to senior management.
• Provide follow-up support to ensure customer loyalty and repeat business.
• Coordinate with logistics to ensure timely delivery of products.
• Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
• Ensure a thorough understanding of their needs and effective resolution of their concerns.
• Demonstrate a temperament for handling customers with care and in a clear and convincing manner.

Qualifications:

• 0 to 2 years of experience in voice/ semi voice process in a non-tech role
• Bachelor's degree in business, pharmacy, or related field (preferred).
• Proficient in CRM software and Microsoft Office Suite.
• Previous experience in sales, preferably in the pharmaceutical or healthcare sector.
• Ability to persuade effectively and demonstrate empathy towards customers
• Fluency in Hindi is must
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.

Job Location: Chennai

(Kindly Note: Fluency in Hindi is must, 0-2 years of experienced candidates are eligible for this position)

Job Types: Full-time, Permanent, Fresher