Role: Executive - Customer Success

Skills and Expertise:

At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touch points, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.

Expectations from successful candidates are:
1. Eagerness to learn about the company's products and their capabilities.

2. Ability to manage high volume of inbound customer queries.

3. Technical aptitude and the ability to understand and explain complex concepts in simple terms.

4. Ability to empathize with the customer and high customer centricity.

5. Knowledge of other regional languages is helpful if the company works within the country.

Responsibilities:
●Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.

●Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

●Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

●Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention