Smytten jobs - Executive - Customer Engagement Experience

Who Are We Looking For?
Someone who lives and breathes a people-first approach! You’ll be the face of our organization, the go-to person for our customers’ needs. Ready to step up?
What You Bring to the Table: 
1. Top-notch communication skills – you could charm a room!
2. Fluent in English
3. A problem-solver who sees solutions where others see obstacles.
4. Patience of a saint – because, let’s face it, customers are human too.
5. A team player who lifts others up.6. Proactive, an initiator – you don’t wait for things to happen; you make them happen!
What You’ll Be Doing (AKA, Your Superpowers):
• Handle customer queries and complaints like a pro on emails and chatbot
• Be a key part of the team’s success by pitching in where it counts.
• Resolve queries efficiently, aiming for one-touch resolutions.
• Provide valuable insights and feedback – your voice matters!
• Keep that balance between quality, quantity, and efficiency, hitting targets like it’s second nature.
Qualifications:
• A Bachelor’s degree in any field (yes, we mean any!).
• Got an MBA? That’s a bonus!
Experience:•
Experience in customer service or supply chain in luxury, hospitality, or FMCG? Great!