Role: Email support executive

Experience: 1- 4 years ( Banking exp is a must)

Work Location: Turbhe

CTC : 3.5- 4 LPA

EMPLOYMENT : FULL TIME

We are looking for a detail-oriented Email Support Executive to join our non-voice team. In this role, you’ll be responsible for managing customer inquiries & resolving issues through email/chat support. Your key duties include responding to customer queries promptly, providing accurate information and ensuring a positive customer experience.

Expecting candidates with working experience in bank.

Key Responsibilities:

Handle customer queries and concerns through email and chat.
Provide accurate and timely responses to customer inquiries.
Resolve customer issues by coordinating with relevant departments.
Maintain records of customer interactions and track issues to ensure resolution.
Follow up with customers to ensure their concerns are fully addressed.
Adhere to company policies and guidelines while handling customer interactions.

Job Requirements:

Minimum HSC. Bachelor's degree or equivalent in any discipline(preferred).
Minimum 1- 4 years of experience in email/chat process, working in Banks. Credit card support exp. is an added advantage.
· Excellent written communication skills. THIS IS A MUST.

Languages Requirement: English, Hindi & Marathi.

Preferred Qualifications:

Basic computer skills and familiarity with email and chat platforms.
Strong problem-solving abilities and attention to detail & ability to work efficiently in a fast-paced environment.
Ability to manage multiple tasks and prioritize effectively.
Strong customer service orientation and a willingness to go the extra mile.

Interviews will be conducted in Kalina.

Candidates from western suburbs of Mumbai need not apply. We do not consider voice (calling) or back office (data entry) profiles for this role.

Interested candidates are invited to send their resume 'Email support Executive opening' in subject line for further discussion.