Troubleshooting: Identifying, logging, and resolving technical issues with software, hardware, and networks
Installation: Setting up new computers, operating systems, and software
Maintenance: Performing routine maintenance on computers, networks, and peripherals
Training: Helping new employees learn how to use a company's software and apps
Monitoring: Monitoring the performance of a company's desktop infrastructure and making suggestions for improvement
Documentation: Creating, maintaining, and distributing reports of progress to senior leadership
Customer service: Providing customer service to users inside and outside the company
Escalation: Escalating client-related or technical issues with senior staff or management when necessary

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