We're seeking a highly skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for our organization's desktop infrastructure, peripherals, and software applications. The ideal candidate will possess basic network knowledge and excellent problem-solving skills.

**Key Responsibilities:

Technical:
1. Install, configure, and troubleshoot desktop hardware, software, and peripherals.

2. Resolve technical issues related to operating systems (Windows/Mac),office software, and other applications.

3. Perform routine maintenance, updates, and patches on desktop systems.

4. Assist with hardware upgrades, replacements, and disposals.

5. Basic network troubleshooting (TCP/IP, DNS, DHCP).

6. Collaborate with cross-functional teams to resolve complex technical issues

7. Provide first-level technical support to end-users, including troubleshooting hardware and software issues

8. Install, configure, and maintain computer systems and peripherals

9. Create and manage user accounts, permissions, and access rights