Responsibilities:
• Welcome and check in guests in a friendly and professional manner
• Answer enquiries and provide information about the hotel services and local area
• Handle incoming and outgoing mail and packages
• Process payments accurately and securely
• Maintain a clean and orderly reception area
• Adhere to all health and safety regulations
• Provide general administrative support
• Ensure that the reception area is always well stocked
• Monitor CCTV activity
• Liaise with other departments as required
Skills:
• Excellent customer service skills
• Ability to work independently
• Strong communication and interpersonal skills
• Attention to detail
• Good organisational and time management skills
• Ability to handle cash and credit transactions accurately
• Knowledge of health and safety regulations
• Computer literate