As a debt collector, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

 Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

 Able to manage difficult customer issues while working in a fast paced environment

 Determine the reason for delinquency and best course of action to assist our Borrowers.

 Engage our consumers with the highest level of respect and dignity.

 Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.

 Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.

 Ensure all accounts in assigned lists are managed accurately and timely.

 Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.

 Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

Candidate Requirements

 Good written and oral communication skills

 Third-party collections experience preferred (Medical or Telecom)

 HSC passed [10+2]

 This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

 Sunday fixed Off & Alternate Saturday Working Highlights

 Best in Market Salaries from 2.52 lakhs plus

 7 week new hire training program

 Unlimited Incentive Plan with transparent KRA's

 Enhance your Analytical/Decision Making & Negotiation skills

 Cross functional Growth opportunities within 6 months for experienced candidates

 Free Medical/Life insurance

 Employee Centric & Compliant Policies

 Free Home Pick & Drop Transportation

 Fixed shifts post the training period [Rare changes in case of business requirements]

 7:15 min login plus 45 minute break = 8 hour shifts

 Free transport [Home pick-up & drop]

Credence Global Solutionsis a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health care and media companies in the United States. Health care providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories. In the telecommunication vertical, Credence serves four of the top five providers in the United States. Our Group Companies:  Credence Resource Management, LLC - Focuses on providing Receivables Management and voice based BPO services, is the flagship company of the Credence Group.  Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to health care providers.  iValuate Global Technologies - Provides Technology platforms that enhance productivity and compliance for creditors and health care providers. Our mantra is Excellence Beyond Belief. Challenges, growth opportunities, and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our team is encouraged to continually explore their talents and pursue their interests giving them the authority to gain the knowledge and skills to truly be the master of their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of our team. Headquartered in Dallas, Texas, we have delivery offices in San Jose, California; Natchez, Mississippi; Mesa, Arizona and Pune, India.