Requirements:
- Proven experience as a Customer Support Specialist or similar customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem solving abilities and attention to detail.
- Ability to handle stressful situations with patience and professionalism.
- Proficiency in using customer support software, CRM systems, and other relevant tools like Freshdesk.
- A passion for entertainment and a good understanding of the OTT industry.
- Proficient in Google Sheets, MS Excel and Powerpoint
Responsibilities:
Responding to customer inquiries via phone, email, and chat
Resolving technical issues for customers
Providing support in using products and services
Recording inquiries and entering data into the CRM system
Collaborating with other departments to resolve customer issues
Monitoring customer satisfaction levels
Preparing customer service reports