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Infologia Technologies Private Limited jobs - Customer Support Representative

Customer Support Representative

Infologia Technologies Private Limited
location
Chennai
experience Fresher
salary 12,000 - 20,000 Per Month
qualification
12th Pass (HSE)
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Job is expired
Posted: 2 Months ago
Views: 1
Applications: 0
Openings: 1

Job Description

Job Summary: We are seeking Customer Support Representative to join our call center team. The ideal candidate will be responsible for handling customer qualifications, providing solutions, and ensuring a high level of customer satisfaction. The role involves working in a dynamic and fast-paced environment while adhering to company policies and maintaining service quality standards.

Key Responsibilities:
Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.
Problem Solving: Communicate with customer to qualify as per client’s requirement and transfer call to the second level associate. 
Documentation: Maintain detailed logs of interactions and document any actions taken.
Key Responsibility Areas: Meet or exceed daily, weekly, and monthly targets, including call handling time, resolution rates, and customer satisfaction scores.

Required Skills:
Communication: Excellent verbal and written communication skills in English.
Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.
Problem-Solving: Ability to understand customer requirement effectively and efficiently.
Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.
Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.

Job Particulars

Role BPO / Customer care
Education12th Pass (HSE)
Who can applyFreshers
Hiring Process Walk - In, Not-Defined
Employment TypeFull Time
Job Id1782480
Job Category BPO , Walkins
Locality Address Chromepet
StateTamil Nadu
Country India

About Company

Infologia Technologies Private Limited
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