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Infologia Technologies Private Limited jobs - Customer Support Representative

Customer Support Representative

Infologia Technologies Private Limited

location

experience

Fresher

salary

12,000 - 20,000 Per Month

qualification

12th Pass (HSE)

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Posted: 9 Hours ago

Views: 0

Applications: 0

Openings: 1

Job Description

Job Summary: We are seeking Customer Support Representative to join our call center team. The ideal candidate will be responsible for handling customer qualifications, providing solutions, and ensuring a high level of customer satisfaction. The role involves working in a dynamic and fast-paced environment while adhering to company policies and maintaining service quality standards.

Key Responsibilities:

Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.

Problem Solving: Communicate with customer to qualify as per client’s requirement and transfer call to the second level associate.

Documentation: Maintain detailed logs of interactions and document any actions taken.

Key Responsibility Areas: Meet or exceed daily, weekly, and monthly targets, including call handling time, resolution rates, and customer satisfaction scores.

Required Skills:

Communication: Excellent verbal and written communication skills in English.

Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.

Problem-Solving: Ability to understand customer requirement effectively and efficiently.

Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.

Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.

Job Particulars

Role BPO / Customer care

Education12th Pass (HSE)

Who can applyFreshers

Hiring Process Walk - In, Not-Defined

Employment TypeFull Time

Job Id1782480

Job Category BPO , Walkins

Locality Address Chromepet

StateTamil Nadu

Country India

About Company

Infologia Technologies Private Limited

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