Ideal Career Zone jobs - Customer Support Representative in Logistics

Company is actively looking for around 10 candidates for Customer Support Representative in Logistics preferably of age 30 and above.

They are looking for individuals with strong communication skills, a customer-first attitude, and a passion for providing excellent service.

Job Title: Customer Support Representative in Logistics

Job Location: Park Street, Kolkata

Type:Full-time

Job Overview: As a Customer Support Representative in logistics company, you will play a critical role in ensuring customer satisfaction by handling queries, resolving problems related to shipping and delivery, and maintaining strong client relationships.

Key Responsibilities:

• Build and maintain positive relationships with customers, understanding their needs andproviding tailored solutions.
• Address customer inquiries regarding shipments, delivery timelines, tracking updates, and orderdetails.
• Track shipments and provide customers with real-time updates on the status of their deliveries.
• Investigate and resolve customer complaints related to delivery delays, order discrepancies, orany logistical challenges.
• Work with internal teams (e.g., operations, warehouse, transportation) to troubleshoot andresolve shipment issues.
• Maintain accurate records of customer interactions, transactions, and service requests.
• Collaborate with the other branches, warehouse, transportation, and operations departments toensure timely and accurate deliveries.
• Provide feedback from customers to internal teams to improve service levels.
• Identify opportunities to improve the customer experience and exceed service levelexpectations.

Required Skills and Qualifications:

• Communication Skills
• Problem-Solving
• Technical Skills
• Time Management
• Customer-Focused

Salary: CTC: 1.2 LPA to 1.8 LPA (Depending on knowledge and experience)