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Inwinteck Pvt. Ltd. jobs - Customer Support - IT Helpdesk Vendor Management

Customer Support - IT Helpdesk Vendor Management

Inwinteck Pvt. Ltd.
location
Mumbai
experience Fresher
salary 10,000 - 13,000 Per Month
qualification
B.Com
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Posted: 3 Days ago
Views: 1
Applications: 1
Openings: 1

Job Description

Opening for Customer Support - IT Helpdesk Vendor Management. It will be a blended process like 70% will be chat and mail and 30% will be calling that also only when needed.

Responsibilities:
Maintain a good relationship between customers and the company.
Provide detailed information about the products and services offered to the customers.
Communicate effectively with the customer support team.
Open and maintain customer account with all the desired account information.
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
Propose potential products or services to top management to gather customer information and analyze customer needs.
Achieve sales targets productively.
Train the junior staff on improving customer satisfaction.
Handle and manage surveys in regards to resolving customer service problems.
Keep the record of customers and follow-up with them on a timely basis for better customer experience.

Job Particulars

Role BPO / Customer care
EducationB.Com
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1703384
Job Category Tech Support
Locality Address Thane
StateMaharashtra
Country India

About Company

Our company is an IT company, but we deal with the hardware problems which are in data centres & we work on global platform.
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