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G & R Managemnent jobs - Customer Support Executive

Customer Support Executive

G & R Managemnent
location
Ranchi
experience Fresher
salary 10,000 - 11,000 Per Month
qualification
B.Com
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Job is expired
Posted: 2 Months ago
Views: 3
Applications: 0
Openings: 1

Job Description

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
  • Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.

Job Particulars

Role BPO / Customer care
EducationB.Com
Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1723153
Job Category Tech Support
StateJharkhand
Country India

About Company

G&R Management Consultancy Pvt. Ltd. is a recruitment consultancy specializing in the selection and recruitment of high caliber graduates and professionals for emerging markets. We have recruited for leading companies across emerging markets and take care of the whole recruitment process. Our innovative solutions are for companies looking to source individuals who possess that rare blend of international experience combined with regional understanding.
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