Confirm online orders with customers and verify the address of the customer.

Clarify customer doubts regarding orders
Handle customer objections professionally and address concerns diligently
Resolve customer inquiries and requests promptly for strong satisfaction
Prepare daily reports in Excel format, including call recordings and submit reports daily in the evening

Respond to customer inquiries via phone, email, and live chat.

Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem.

Provide accurate, valid, and complete information by using the right methods and tools.

Follow up with customers to ensure their issues are resolved satisfactorily.

Document customer interactions, process accounts, and file documents.

Collaborate with internal teams to resolve complex issues.

Assist customers in troubleshooting technical problems.

Maintain a thorough understanding of company products and services.