Hifolks Apparel jobs - Customer Support Executive
Customer Support Executive
Fresher
Salary not disclosed
Posted:
8 Months ago
Views:
Applications:
Openings:
1
Job Description
Confirm online orders with customers and verify the address of the
customer.
Clarify customer doubts regarding orders
Handle customer objections professionally and address concerns diligently
Resolve customer inquiries and requests promptly for strong satisfaction
Prepare daily reports in Excel format, including call recordings and submit reports daily in the evening
Handle customer objections professionally and address concerns diligently
Resolve customer inquiries and requests promptly for strong satisfaction
Prepare daily reports in Excel format, including call recordings and submit reports daily in the evening
Respond to customer inquiries via phone, email, and live chat.
Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem.
Provide accurate, valid, and complete information by using the right methods and tools.
Follow up with customers to ensure their issues are resolved satisfactorily.
Document customer interactions, process accounts, and file documents.
Collaborate with internal teams to resolve complex issues.
Assist customers in troubleshooting technical problems.
Maintain a thorough understanding of company products and services.
Job Particulars
Who can apply
Freshers
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
1760931
Job Category
MBA , BSc/BCA/BBM , Tech Support
Locality Address
Sector 62, Noida
State
Uttar Pradesh
Country
India
About Company
Hifolks Apparel
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