Career Grow Consultancy jobs - Customer Support Executive

Customer Support Executive

Career Grow Consultancy
experience Fresher
salary 15,000 - 30,000 Per Month
qualification
Read More...
Job is expired
Posted: 10 Months ago
Views:
Applications:
Openings: 1

Job Description

Making calls
Contacting potential and existing customers by phone to inform them about products, services, and offers. They may also receive calls from people responding to advertising campaigns.
Using scripts
Following a script to qualify prospects and close sales. They may also improvise the script when needed.
Understanding customers
Asking questions to understand customer needs and tailoring the service to them.
Updating records
Taking customer information and updating it in a database. This information can be used to shorten future phone calls and provide a positive customer experience.
Maintaining customer service
Following up with customers after they've bought from the company to see if they're satisfied. They may also need to keep customers updated on new offers based on their preferences and needs.
Handling grievances
Liaising with the concerned department regarding customer queries and complaints. They should handle grievances to preserve the company's reputation.

Job Particulars

Role 
Education B.Com, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 1731047
Job Category Tech Support
Locality Address Airoli , Ghansoli , Turbhe , Navi Mumbai-Others
State Maharashtra
Country India

About Company

Career Grow Consultancy
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