Designation : Customer support executive (CSE)
Gadget required : Mobile/Laptop/PC
Working hours : *3-4 hrs in a day ( flexible Timings)
*Working days: Monday to Friday
Saturday and Sunday holiday
Salary( : 15000/-+ INCENTIVES
Identification: Virtual ID card will be given
3 days process and product related training
Responsibilities:
Responding to customer inquiries and resolving problems in a professional and timely manner
Assisting customers with product information, ordering, billing, and account inquiries
Providing technical support for software, hardware, and other products
Ensuring customer satisfaction and maintaining a high level of customer service
Recording and maintaining accurate customer records and information
Collaborating with other departments to resolve customer issues
Identifying and escalating complex issues to the appropriate teams
Keeping up-to-date with product knowledge and industry trends
Contributing to the improvement of customer support processes and procedures