Call Concepts jobs - Customer Support Executive

Customer Support Executive

Call Concepts
experience Fresher
salary 15,000 - 25,000 Per Month
qualification
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Posted: 14 Hours ago
Views: 0
Applications: 0
Openings: 1

Job Description

Hiring for one of the largest MNC in the BPO sector
Both Intermediate and Graduates can apply
Customer Support Executive Job role
Must have fluent English and should be able to handle Customer Queries
Best work experience
Best salary in Kolkata
Freshers & experience both

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Who can applyFreshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1769873
Job Category Tech Support
Locality Address Rajarhat New Town
StateWest Bengal
Country India

About Company

Call Concepts
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