Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

A group of professionals and Ayurvedic physicians founded Terra Cacia in 2018 to cure all skin and hair issues. We realized that, in an era where products are laden with chemicals, it was imperative to rekindle the ancient arsenal of organic or Ayurvedic remedies that our forefathers used. Terra Cacia corrects any flaws in conventional treatments by fusing Ayurveda and contemporary technology. With the goodness of uncommon natural ingredients, our haircare and skin care breakthrough products—shampoos, conditioners, hair oils, serums, and hair masks.