Responsibilities:
Handle incoming customer inquiries through various communication channels (phone, email, chat)

Provide accurate and timely information to customers regarding their inquiries or concerns

Resolve customer complaints and escalate complex issues to the appropriate departments

Maintain a high level of professionalism and empathy while interacting with customers

Document customer interactions and update relevant information in the database

Collaborate with team members to improve overall customer satisfaction

Requirements:
Fluent in English Graduates preferred

Minimum of 6 months of prior work experience in customer service or a related field

Knowledge of CRM systems.

Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable.

Gurgaon

Delhi

Ahmedabad

Mumbai

Hyderabad

Bangalore

Pune

First attempt jobs - Customer Support Executive

Customer Support Executive