SyStos Technology jobs - Customer Support Executive

Customer Support Executive

SyStos Technology

Indore

Fresher

15,000 - 18,000 Per Month

B.Com, BA, BBA/BBM, BCA, BSc

Job Description

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Responsibilities:

Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

Complete Training Needs Analysis to confirm the Training is applicable.

Design Training content with the Learners needs in mind.

Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.

Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)

Completes all training and development activities in timely manner.

Understanding of escalation handling procedures.

Job Particulars

Role

Education B.Com, BA, BBA/BBM, BCA, BSc

Who can apply Freshers

Hiring Process Walk - In, Face to Face Interview

Employment Type Full Time

Job Id 1718362

Job Category Walkins , BSc/BCA/BBM , Tech Support

Locality Address Gwaltoli

State Madhya Pradesh

Country India

About Company

SyStos Technology

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