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Systos Placements jobs - Customer Support Executive

Customer Support Executive

Systos Placements

location

experience

Fresher

salary

Salary not disclosed

qualification

B.Com, BBA/BBM, BCA, BE/B.Tech, BSc

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Posted: 3 Days ago

Views: 1

Applications: 1

Openings: 1

Job Description

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
Complete Training Needs Analysis to confirm the Training is applicable.
Design Training content with the Learners needs in mind.

Job Particulars

Role BPO / Customer care

EducationB.Com, BBA/BBM, BCA, BE/B.Tech, BSc

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1702752

Job Category BSc/BCA/BBM , Tech Support

Locality Address A.B. Road., Indore Airport, Jawahar Marg, Super Corridor, Yeshwant Road

StateMadhya Pradesh

Country India

About Company

Systos Placements

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