IEnergizer jobs - Customer Support Executive

Customer Support Executive

IEnergizer

Delhi, Gurgaon, Noida

Fresher

14,000 - 17,000 Per Month

B.Com, BA, BBA/BBM, BCA

Job Description

Responsibilities:

Responding to customer inquiries and resolving problems in a professional and timely manner

Assisting customers with product information, ordering, billing, and account inquiries

Providing technical support for software, hardware, and other products

Ensuring customer satisfaction and maintaining a high level of customer service

Recording and maintaining accurate customer records and information

Collaborating with other departments to resolve customer issues

Identifying and escalating complex issues to the appropriate teams

Keeping up-to-date with product knowledge and industry trends

Contributing to the improvement of customer support processes and procedures

Qualifications:

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to handle high-stress situations and difficult customers

Attention to detail and accuracy

Ability to multitask and prioritize workload

Familiarity with customer support software and CRM systems

Positive attitude and willingness to learn

Job Particulars

Role BPO / Customer care

EducationB.Com, BA, BBA/BBM, BCA

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1748547

Job Category BSc/BCA/BBM , Tech Support

Locality Address Anand Vihar , Aurobindo Marg , Bhikaji Cama Place , Chanakyapuri , Chittaranjan Park

StateDelhi, Haryana, Uttar Pradesh

Country India

About Company

IEnergizer

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