CUSTOMER CALL ATTEND
ONLINE WORK
GENERATE PICKUP
MANIFEST INVOICE
COORDINATE WITH PICKUP AND DELIVERY BOY FOR SMOOTH PICKUP AND DELIVERY CHECK CLIENT SHIPMENT STATUS ON DELHIVERY PANEL
NOT REQ FLUENT ENGLISH NORMAL PERSON CAN HANDLE EASILY
BEST GROWTH GURANTEED IF PERSON DEDICATE
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality