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Skytech aviation jobs - Customer Support Executive

Customer Support Executive

Skytech aviation

location

Bhilai, Bilaspur, Raipur

experience

Fresher

salary

15,000 - 20,000 Per Month

qualification

10th Pass (SSC), 12th Pass (HSE)

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Posted: 2 Months ago

Views: 3

Applications: 3

Openings: 1

Job Description

Answering calls, providing information about products and services, and handling complaints,
Assisting customers with onboarding documentation, collecting and delivering documents, and taking appointments
Following up on customer requests and complaints, and escalating unresolved issues
Informing customers of upcoming promotions and deals
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality

Job Particulars

Role BPO / Customer care

Education10th Pass (SSC), 12th Pass (HSE)

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1752004

Job Category Tech Support

Locality Address Vaishali Nagar, Bhilai-Others, Baloda Bazaar, Bilaspur, Raipur-Others

StateChhattisgarh, Chhattisgarh, Chhattisgarh

Country India

About Company

Skytech aviation

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