Milaap is seeking highly motivated freshers with an inclination towards customer support and business operations to join our Biz Ops team. Public interaction is at the core of what we do at Milaap supporting more than 800,000+ users and millions of visitors across 130+ countries. Each conversation is unique and the way we handle and respond to the concerns of our users has a direct impact on our business and the user we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.

Job Responsibilities:

You will provide assistance to users on mail, WhatsApp, phone, social media and live chat support channels
Evaluate all the fundraisers on the platform and ensure all the campaigns are meeting Milaap’s terms and conditions and all the fundraisers are genuine in nature.
Review foreign donations on the campaign.
Perform veriﬁcation tasks for campaigns running on the platform and evaluate/investigate the cause in order to certify trust
Work towards ultimate customer happiness by identifying and problem solving issues and processes
Providing valuable insights and work with stakeholders such as product and technical teams on customer behaviour and customer feedback
Gain a strong understanding of the product and business and work towards improving customer experience

Job Skills and Experience Required:

0-1 years full-time work experience, preferably in customer facing roles, operations, or any customer oriented role
Excellent written and verbal communication skills in English, Telugu and/or Kannada. Ability to read and write in Hindi is an advantage
Ability to interact with diﬀerent stakeholders to get the job done
Someone who can pay close attention to detail - You must have an eye for minute details and precision
Ready to work in morning/afternoon shifts (rotating day, rotating weekend oﬀs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) Applicant must preferably be a graduate or postgraduate
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time eﬀectively.
Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.

Job Type: In-office

Working Days – 5 days

Location - Bangalore (JP Nagar Phase 8)

The internship is for a period of 3 months. Upon successful completion of the internship, the candidate will be offered a full-time position depending on performance.

About Milaap:

Milaap is India’s largest crowdfunding platform for personal, medical and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and the larger community.
Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 2,117 Crores for 558,039 unique campaigns and projects across India. Over the last seven years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.
We’re changing the way people think about giving. Not that long ago, giving was just restricted to a large NGO or charity. We’ve ﬂipped the context of giving from donating to an organization to directly helping an individual, a friend/colleague/family member or even a stranger when they need the most.
Whether it’s a medical emergency, sports athlete, or an animal shelter, we use technology to enable people to share their authentic stories and receive support.