Roles and Responsibilities :

● Handle end to end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry.

● Understanding of software architecture, Configuration of the product to match customer requirements

● Working with Master data, assisting with service requests and troubleshooting problems with data.

● Client Interaction- Handle clients and communicate client’s requirements to internal teams.

● Coordinate with respective stakeholders and provide technical assistance to clients within SLA.

● Helping customers generate reports and offering thorough expertise to customers on the product and its usage.

● Document the client’s requirements and get a sign-off.

● Quality check of deliverables and conduct UAT with the client and get sign off.

● Ensure user’s adoption post-go-live and share regular update to client.

Requirements :

● Excellent communication skills (Written and Verbal),strong documentation skills

● Computer and mobile-savvy with moderate knowledge of MS-Excel.

● Understand the FMCG business model

● Willingness and eagerness to work in a high-pressure fast-growing start-up environment

● Experience in SaaS Product Onboarding and support will be an added advantage

Kolkata

Chennai

Hyderabad

Gurgaon

Noida

Ahmedabad

Bangalore

Mobisy Technologies Private Limited jobs - Customer Success Executive

Customer Success Executive