● Job Profile: Customer Service Representative - Voice
● Job Location: Mohali
● Job Mode: Work From Office
● Working Days: 5.5 days
● Shift Timings: Rotational shifts, 9.5-hour shift
● Salary: 32K + 2K PLI (Post training)
● Job Role: Provide exceptional customer service through phone calls, emails, or chat. Resolve customer inquiries and complaints. Adhere to company policies and procedures.
● Eligibility Criteria: Fresher or experienced with minimum 6 months experience, 12th or graduate
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Skills:
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
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