Goldy Consultant jobs - Customer Service Representative - Voice

Work from Home position we’re hiring Customer Service Representative - Voice 

If you have excellent English communication skills and live in Delhi NCR, this is your chance. Training will be at our Gurugram office, then you can work from home. Earn ₹27,000 to ₹34,000 per month in a 24/7 process. Minimum qualification: 10+2 or graduate, with PAN and Aadhar card. Apply now for a flexible and rewarding career!

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Responsibilities:

Respond promptly to customer inquiries and concerns via phone, emails, or chat

Resolve customer issues and complaints effectively and efficiently

Manage high volumes of inbound and outbound calls

Maintain accurate records of customer interactions and transactions

Provide up-to-date product and service information to customers

Upsell products and services to customers when appropriate

Escalate customer issues to the appropriate department or manager as needed

Collaborate with other departments to resolve customer issues and concerns

Maintain a positive and professional attitude at all times

Continuously improve your knowledge of products and services

Meet or exceed performance targets, such as call volume and resolution time

Adapt to new technologies and processes as they are implemented

Participate in training and development programs to improve customer service skills and knowledge

Contribute to team goals and initiatives to improve customer satisfaction and retention

Provide feedback to management on customer issues, concerns, and trends.