Goldy Consultant jobs - Customer Service Representative - Voice

Customer Service Representative - Voice

Goldy Consultant
experience Fresher
salary 27,000 - 34,000 Per Month
qualification
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Job is expired
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Posted: 9 Months ago
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Applications:
Openings: 1

Job Description

Work from Home position we’re hiring Customer Service Representative - Voice 

If you have excellent English communication skills and live in Delhi NCR, this is your chance. Training will be at our Gurugram office, then you can work from home. Earn ₹27,000 to ₹34,000 per month in a 24/7 process. Minimum qualification: 10+2 or graduate, with PAN and Aadhar card. Apply now for a flexible and rewarding career!

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Responsibilities:

Respond promptly to customer inquiries and concerns via phone, emails, or chat

Resolve customer issues and complaints effectively and efficiently

Manage high volumes of inbound and outbound calls

Maintain accurate records of customer interactions and transactions

Provide up-to-date product and service information to customers

Upsell products and services to customers when appropriate

Escalate customer issues to the appropriate department or manager as needed

Collaborate with other departments to resolve customer issues and concerns

Maintain a positive and professional attitude at all times

Continuously improve your knowledge of products and services

Meet or exceed performance targets, such as call volume and resolution time

Adapt to new technologies and processes as they are implemented

Participate in training and development programs to improve customer service skills and knowledge

Contribute to team goals and initiatives to improve customer satisfaction and retention

Provide feedback to management on customer issues, concerns, and trends.


Job Particulars

Role 
Who can apply Freshers
Hiring Process Face to Face Interview, Written-test, Telephonic Interview
Employment Type Full Time
Job Id 1747273
Job Category Tech Support
Locality Address DLF Cyber City , DLF Phase 1 , DLF Phase 3 , Gurgaon City Centre
State Delhi, Haryana
Country India

About Company

Goldy Consultant hiring for BPO's from past 20 years
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