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FrotaMiles Pvt Ltd jobs - Customer Service Representative

Customer Service Representative

FrotaMiles Pvt Ltd
location
Panaji, South Goa
experience Fresher
salary 15,000 - 21,000 Per Month
qualification
12th Pass (HSE)
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Posted: 3 Days ago
Views: 0
Applications: 0
Openings: 1

Job Description

GoaMiles is an App based taxi service in Goa.
As a Customer Service Representative, you will be responsible for assisting the customers in resolving their queries via calls, chats, emails, etc.
We require a candidate with good English, Hindi and Konkani speaking skills.

Responsibilities:
Responding promptly to customer inquiries via phone, email, and social media
Providing accurate and complete information to customers
Handling and resolving customer complaints in a professional manner
Identifying and escalating priority issues to the appropriate department
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Updating customer information in the company database
Building sustainable customer relationships and trust through open and interactive communication
Meeting and exceeding customer service goals and targets
Working collaboratively with other team members to achieve customer satisfaction

Skills:
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to handle and resolve customer complaints
Good organizational and time management skills
Attention to detail and accuracy
Ability to work effectively in a team
Proficiency in using customer service software and tools
Positive and customer-centric attitude

Job Particulars

Role BPO / Customer care
Education12th Pass (HSE)
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1779020
Job Category Tech Support
Locality Address Campal
StateGoa, Goa
Country India

About Company

FrotaMiles Pvt Ltd
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