We have openings in BPO for Voice and Non voice Process as Customer Service Representative. Salary upto 45k.
Responsibilities:
Respond to customer inquiries via phone, email, and chat
Resolve customer issues and provide solutions in a timely manner
Maintain detailed and accurate records of customer interactions
Provide information about products and services
Escalate complex issues to appropriate departments
Follow up with customers to ensure their issues have been resolved
Work collaboratively with team members to achieve overall company goals
Participate in ongoing training and professional development
Qualifications:
High school diploma or equivalent
Previous customer service experience is preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities
Ability to multitask and manage time effectively
Proficient in using computer systems and software
Understanding of basic product and service knowledge
Ability to remain calm and professional in stressful situations