Truemeds jobs - Customer Service Representative

Role: Customer Service Representative

Location: Powai

Kindly note that this will be a Work form Office Opportunity

Working Days: 6 days working (One Week off)

Job Description:

• As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining a positive brand image.
• Your primary responsibility will be to handle customer inquiries, provide prompt and accurate responses, and resolve any issues or concerns they may have.
• You will be expected to exhibit excellent communication skills, empathy, and a customer-obsessive attitude.

Job Responsibilities:

 Respond promptly and courteously to customer inquiries via phone having 100% focus on

phone resolutions

 Having excellent verbal and written communication skills in Hindi & English is a mandatory

requirement

 Efficiently handle and resolve customer escalations, complaints, issues, and concerns to

ensure customer satisfaction.

 Escalate complex or unresolved issues to the appropriate departments or supervisors within

specified timelines.

 Maintain accurate records of customer interactions and transactions in the CRM system.

 Collaborate with cross-functional teams to address customer problems and enhance the

overall customer experience.

 Show empathy and patience when dealing with customers, understanding their concerns

and providing reassurance.

 Handle upset customers professionally, de-escalate tense situations, and aim for positive

outcomes.

 Flexibility to work in shifts, including evenings, weekends, and holidays as required.

Qualifications:

 High school diploma or equivalent; a degree in a relevant field is a plus.

 Proven work experience in customer service for minimum 1 year (online pharmacy

preferred).

 Proficient in using customer relationship management (CRM) software and other relevant

tools.

 Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Ability to commute/relocate:

• Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person